Mind the Gap Download Microlearning Videos
Mind the Gap
One thing success professionals have in common is their ability to listen. Research shows that, during conversations, most of us think ahead of the speaker in order to decide what to say next. Effective listeners think along with the speaker in order to respond to what isn't said as well as to what is said.
Every message is comprised of two parts: message and relationship. What to focus on it and when to focus on it, is key.